Return & Refund Policy
Our Goal
At Fireborn, customer satisfaction matters. If you’re unhappy with your purchase, contact us and we’ll do our best to make things right.
Returning a Product
To be eligible for a refund:
- The product must be returned to Fireborn.
- Refunds will not be issued until the product has been received and inspected.
- Proof of purchase may be required.
Full Refunds
Lightly used products may qualify for a full refund.
Partial Refunds
Moderately used or heavily used products may qualify for a partial refund.
Because all returned products must be reprocessed regardless of how much remains in the container, the amount used may impact the refund amount.
Refund decisions are made on a case-by-case basis.
Damaged Products
If your product arrives damaged:
- Contact Fireborn by email.
- Provide photographs of the damaged product.
- Wait for return instructions.
Damage to the shipping box alone does not automatically qualify for a refund.
If Fireborn determines a return is appropriate, a return shipping label may be provided.
Non-Refundable Situations
Refunds may be denied if:
- The product has been contaminated.
- The product has been altered.
- Foreign materials have been added.
- Fireborn products have been mixed with other products.
- Custom colors have been created by mixing products.
- The product shows evidence of misuse or tampering.
- The return request is fraudulent or made in bad faith.
Return Shipping
Unless the issue is the result of a Fireborn error, verified defect, or approved shipping damage claim, customers are responsible for return shipping costs.
Questions?
Nate, Founder
Email: nate.founder@firebornfinishes.com